At the time I did not get the bigger corporate picture of what the company was trying to achieve. They had created this new telesales department to see if they could improve profit margins by lowering their overhead costs and by drastically improving conversion rates from prospect to clients.
Their new business model worked! Soon the department grew and within a year I was in charge of three more telesales people for the German speaking countries, involved in recruiting, training and motivating my own team of specialists.
Now the pressure was on with my own cost centre, budgets, concerns for targets and profit margins as well as staffing issues.
The 9 – 5 didn’t seem to be feasible anymore. There was always so much to do and as a perfectionist, I could not rest until everything was done, and was done, just right!
My superiors loved my enthusiasm and commitment and the more I was prepared to take on, the more they would throw at me. The incentives were becoming more enticing and soon I was completely sucked in.
Although I wasn’t home every night to tuck my little guy into bed, I told myself:” That’s o.k., I am there for him all weekend! And when we are together, we can now afford great outings to special places!” Thing is, did my three year old care about any of the fancy stuff?
I can tell you that my husband cared a great deal about having to take care of things especially now that my job had turned into a career.
To be continued…
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