Tuesday, November 15, 2011


THE PROFIT PRINCIPLES: THE POWER OF APATHY: My 9 year old son came home from school with some pretty tough questions just before Remembrance Day. He wanted to know from me as someone w...


My 9 year old son came home from school with some pretty tough questions just before Remembrance Day. He wanted to know from me as someone with a German background, how it had been possible for Hitler to do the terrible things he did. My son was looking to me for an explanation that has been troubling the world for generations.

After consideration, I looked at him and said:” Because people were too scared to stand up to a bully, hoping if only they‘d turn a blind eye, it would not effect them!” “Therefore”, was my conclusion, “we can not ignore the bullies but must stand up to them!” How little did I know, that I would have to lead by example not long thereafter:

Within the last week there have been terrible developments at a local organization that in the past has been very dear to me. Much of my charitable support time had been dedicated to it and it’s members over the past few years and many friendships were forged. This was before a new regime had taken hold. A regime, that is not transparent but inwardly focused. With that, the feel of the organization changed. Suddenly the gap to the previous, positive and results orientated Board of Directors was very evident.

The increasing distance of the organization to it’s members was at first only a little disappointing, because life and work simply carried on. Until an incident caused for attention and questioning. Suddenly the stark truth of wrong doing and cover-ups became blatantly obvious. So what does one do?

This week, a highly regarded Executive Director was compromised by the current Board of Directors with neglect to observe the by-laws developed for the proper and ethical regulation of actions.

I had to recall my conversation with my son and in addition was jolted into action by a very powerful Remembrance Day Memorial Service. It suddenly became clear listing to the speaker:” Each time a person stands up for an idea, or acts to improve the lot of others, or strikes out against injustice, they send forth a tiny ripple of hope!”

At the time my son was holding my hand and gave it a little squeeze:” See mum, that’s why we have to stand up to bullies.” Suddenly I realized I had to do something. Immediately on our return home from the Service, I finally took action and started to pose the question to other members inquiring if they experienced the same issues with the organization and if they were aware of the recent events.

Within the shortest period of time I received a flood of responses! It was as if someone had released the pressure in a valve, ready to burst. Members reached out and shared their concerns with me, willing to consider actions necessary to see some drastic changes in the management of the organization.

So, I was not alone in thinking there were some serious questions that needed to be put to the Board requesting full accountability and transparency for the expulsion of the Director.

And you know? This situation is far from being resolved and may or may not have a satisfactory outcome for the members.

However, that night after the Service I took my son to bed, knowing that I said ‘to hell’ with apathy, proving that I was willing to walk my talk whilst leading by example on the virtues I try to instill in my children.

So I want to call upon you: Find it within yourself to take the first step and you will be surprised how many people will gladly join you in unity.

Be the Change! (and a credible leader of your own virtues)

Monday, September 26, 2011


THE PROFIT PRINCIPLES: THE POWER OF OTHERS: Just returning from a very successful trip to Europe, it is amazing how a little distance can offer so much perspective. And with perspectiv...


Just returning from a very successful trip to Europe, it is amazing how a little distance can offer so much perspective. And with perspective comes lighthearted opportunity, endless possibility and vision. So why do I want to talk to you about ‘others’? 
Well, it is because of them that we lose sight of ourselves and our own wishes and get caught up in things we did not set out to do. It is our need to please, fit and impress that others hold so much power over us. ENOUGH, I say!

Firstly let me share a very brief story of a very good friend of mine. She was approached with an incredible opportunity however it was not something that was going to serve her or her family. Of course she was flattered and knew she could probably do an outstanding job. Yet she had other plans for the future which simply did not align. When she came to me, she was still torn. Her emotional turmoil did not let her think objectively. She wanted to proof to the people who supported her, she could do it and to the people who didn’t, even more so!

Have you ever been in such a situation? Where you did something you felt others expected you to, even though you knew somehow that it wasn’t right for you? People can have a big influence on our judgment, opinions and actions. Throw in your own ego and emotions and together it all becomes a tricky, murky muddle, led by the wrong intentions and in the wrong direction. What a terrible waste! It is time to put a stop to this!

The following 5 Decision Mantras will save you from falling into this usual trap:

1.) Know what you want - If you have a plan mapped out for yourself and your family, it is easier to sync your activities based on what is supportive and cut out what isn't!

2.) Take time before committing to anything - For big decisions you might even want to take a short trip to take yourself out of the emotionally overcast circumstances. It will do wonders to your objective perspective!

3.) Do ONLY what serves YOU - Everything else delegate, cancel or delete :)

4.) Don’t take things so damn personally - We all know we are replaceable and dispensable. And what’s more, we are not responsible for others but ourselves and our families!

5.) Detach from the outcome! - If you start by considering all the ‘what ifs’, chances are you don’t ground your decision on what you want but merely on conditioned emotions.

So for those of you who struggle with wasting precious time on pleasing others typically with little in it for yourselves, it’s time to put your foot down. Commit these decision mantras to memory and learn to make decisions that serve you, not others!

All the best,

Monday, August 22, 2011


It is fascinating how children will not stop asking for the things that they want. Relentlessly, they will pose a question over and over or try a slightly different approach to get the much desired ‘Yes’. 
When they realize they can’t have something, they will come up with the next best thing and start the process all over again. In adulthood they will have ‘finally’ been worn down and ‘learnt’ not to be so demanding. HOW TRAGIC!

My youngest son is 9 years old and still possesses the art of asking. He is a very fine example of the relentlessly hopeful with seemingly never ending persistence. As you can imagine as a parent that is pretty wearing but boy, does he get results! Let me share a couple of examples.

Recently at a market he approaches a vendor and asks:” Can I have this skateboard for free?” The vendor is perplexed and of course declines. So my son tries again, this time with another object of desire:” Can I have this T-shirt for free?” Now the vendor starts to smile but again, gently but firmly declines. After the third question for something else, the vendor declines once more but finally gives in and offers him a brand spanking new wallet!? My son is over the moon, says a heartfelt thank you and gives the vendor the biggest smile.

The other day we went into a bike store. Again my son starts his magic and says:” Can I have this BMX for free?” Of course the vendors tells him - no way! A few minutes later, he requests:” Can I have this bike shirt for free?” “NO!” Then:” Can I have this pump for free?” “I am sorry but I can’t give you any of this stuff for free. Oh, but wait, I have some stickers and a key ring you can have!”


The pattern seems to be always the same. Three attempts of asking and finally he gets at least something in return for his perseverance. Typically it is not exactly what he wanted, however he is always better off and relishes the reward for his relentlessness. When he first started this, I was a little embarrassed and tried to discourage him from asking people to give him something for free.

To this he said:” But mum, if I don’t ask, then how can I get?” There it was - the truth, the only reality that really makes sense. As kids we all did the same. We kept on asking until we got. Now that we have been reconditioned, we find it tough to ask - FOR ANYTHING! Help, support, the things we really want.....

So I put it to you. Learn from our kids and get back to the pre-conditioned state of kindly asking. Not just the once but three times! If you are in negotiations, try to ask for the business even if you have to change approach or tweak the proposal until it suits.

Never be scared again to pose the question or take “No” for an answer. You know that if you don’t ask, you certainly won’t get anything! And if you don’t ask often enough, you might just be one ‘No’ away from a ‘Yes”!

May your summer be as educational as mine :)
See you soon,

Friday, July 29, 2011


I recently had my quarterly make-over with my much trusted hairdresser. After mixing the colours she came back and asked:” Can I ask you a very personal question?” I really wasn’t sure what might come next but of course I said:” Go ahead!” And out she bursts with her question:” Have you had Botox recently? Your skin looks incredible!” Well, I was expecting everything but that.  Once I had recovered from the pleasant shock, I let her in on my secret.

I had recently done some research for an article on a super impressive Mompreneur who has built a business in all organic care products for women. She had the ‘balls’ to tackle a multi billion dollar market, undeterred by the big players and created products for the concerned consumer with clinically proven results exceeding 90% in overall skin improvement including fine lines and wrinkles!

At the time of my research, I was hugely impressed by this woman who at the age of 40 and expecting her first child, started a company from scratch that would provide what she had identified as a gap in the market - healthy, highly effective care products.

She assembled a team of executive investors who shared her vision and build a mission driven business that today provides skin and hair care products based on 100% powerful organic ingredients that offer proven results.

What impressed me the most was her bold approach to the idea. She understood that it would take an entire team, pots of cash to get it of the ground and experts in each field to make the success happen. She decided not to play SMALL but to go LARGE.

Today she heads up a business that she feels passionate about and offers products that make a difference in peoples lives.

After my research, I decided to put her products to the test! Well and the result - if even my own hairdresser who has known me for years thinks that I have invested 100’s of dollars in Botox, I simply rest my case.

So what can we learn from this story? If you have a dream, be undeterred. Put it into action even if at the beginning the odds look like they are staked up against you. Get a team behind you. You will not be able to go it alone. Get some cash behind you. It is imperative to have the money to pull it all off. Don’t compromise on quality - results will speak for itself!

And? Ask the question (my hairdresser will appreciate this) even if it means putting yourself out there. You will get information that could save you money and change your life! 

With that I wish you a Happy Summer!
(Botox-free) Conny

PS: And if you want to know the Power Cure that I discovered to keep the wrinkles at bay and save you $650, I am happy to share my secret, if you email info@mcbusiness.com with your three ideas on how to keep business natural!

Wednesday, May 25, 2011


I want to share with you a very special email that I have just received from a valued client:

”As we’ve worked together for the past few months, I can’t help but notice what a “firecracker” you are – dynamic, strong and smart.  This is not a life “coaching” conversation. Trust me.

One thing that I promised myself (or a gift to myself) two years ago, was a conscious decision to try to not lead a hurried life. Not that I’m successful all the time, but with kids, work, family, etc. so much is happening and hurried.

You seem to lead a hurried life.  And I want and hope for you that it’s not a matter of “slowing down” but a matter of keeping a conscious effort to schedule less and do more, if you know what I mean. You are too good of a business woman and person to live life without enjoying the moments. And I want that for you, cause you deserve it.

Okay, I’ll get off my soapbox and hope dearly that I haven’t offended but more shared my own personal failures and aspirations with you to lead a less hurried life. J

Have a wonderful day, my coach.”

As I am sharing this with you there are so many hidden messages I would like to derive from this and point out to you.

Firstly that it is easy for all of us to get lost in day to day busyness, completely loosing sight of the priorities that entrepreneurs have to set and set, and set again.

Secondly that even with the best will, beware that YOU can easily get buried in responsibilities and commitment to excellence, neglecting yourself, personal relationships and the focus for what is truly serving you best.

Thirdly, that it takes objective perspective from trusted confidants who have your best interest at heart and are not afraid to point out the obvious so you can stop, listen and make better choices.

And lastly and most importantly that by making a conscious effort to schedule less, we can endeavor to do more!

A tribute to clients & people who help us develop, grow and move forward with every meeting, conversation and much valued feedback.



Tuesday, April 19, 2011


Here I am as an uptight European runaway who is lucky enough to call the gorgeous West Coast her home. Many things run differently in these parts and it does include the business environment. 
So I had to learn to adjust to new cultures including how companies are run and operated. However, there is one differentiation I have to seriously question. The importance of the Power Suit. In Europe - a must; on the West Coast - an option. So if you are the stiff from Europe or the chill from Canada, lets look at the importance of the business attire.

During my corporate career I was responsible for sales & marketing management of three different countries in a highly competitive, male dominated environment, closing on average $500k-$1m in new business through one deal. Presentations at CEO and board level, meeting with large key accounts and industry giants, it kind of set the tone of importance for representing my company as a reliable and professional provider worthy of partnerships worth millions with even the biggest of leaders.

These connections never visited my office or our manufacturing plant. They bought on carefully build trust and confidence developed through a relationship with individual representatives of our organization, me included.

You can already see where this is leading. If I had turned up in corduroy comfies and a favorite t-shirt, somehow I can’t see that they would have entrusted me with their business. Although I would have still been the same individual representing the same high quality product. My appearance had a huge impact on their ability to trust our company to take the business relationship seriously and to deliver on a promise they could depend on. In fact I became part of that promise.

In addition by dressing in a professional business attire, in my case a two piece suit with a carefully pressed shirt, I felt empowered and positive, knowing that I made an impeccable first impression, understanding the importance of professional representation and setting of expectations.

Let’s put this on the map! As a Sales Director for a corporate organization you would naturally dress accordingly. So as a Company Owner and main representative of your business, isn’t it even more crucial to stand out by making the best impression and create trust with new prospects, oozing competence simply by wearing a suit? Remember, you are creating first impressions, building a reputation, representing a reliable brand and wooing new connections with an impeccable professional aura.

Imagine yourself dressed in that suit, feeling empowered during any size deal negotiations, commanding respect and knowing your connections feel instantaneously assured that you can deliver.

Maybe I still am an uptight European that needs to learn to chill but when it comes to setting a powerful expectation and a reliable lasting impression, the same rules apply across the nations. So don’t leave anything to chance and dress 4 success.

Let the competition be comfy and you be rich!
Power to you & the suit :)

Thursday, March 31, 2011


I am not sure if I should even write about the ‘F’ word this week as it might lower the tone and won’t give you the same upbeat feeling like my usual blog posts do.  However I think we are among like minded individuals and should be able to be frank and honest about important things that have a high impact on our success. So taking a closer look at the Entrepreneurial Fear is essential to identify it, acknowledge it and then GIVE IT NO MORE FURTHER ATTENTION! Do you sometimes share the uneasy feeling in the pit of your tummy? Then read on!

How often are you experiencing situations where you would like to act or apply yourself  simply to find that fear is holding you back? Or maybe you are on the brink of great success but don’t want to take the next step, in fear of loosing or jeopardizing what you’ve already got?

There are many reasons why entrepreneurs might be enduring the churning feeling in their tummy due to some form of fear that they are possibly:
  • Not doing enough
  • Not knowing enough
  • Not keeping up with the competition
  • Not making enough money
  • Not managing to balance life & work properly

Any of these thoughts create anxiety and might even be paralyzing for a concerned entrepreneur. This can have devastating consequences, like not moving forward, not capitalizing on obvious opportunities and frustration with oneself, possibly with looming self defeat. Gives you a knotted feeling just reading it, doesn’t it?

Fact is, all of this is in your own mind, only! And should any of the above be true, well guess what? You can do something about it. If you really feel that you aren’t doing enough, look at how you can take control of your time management to get more goal orientated actions done. Or if you are not making enough money, well firstly define what is enough and if you do see a shortfall, create extra revenue streams, cut out inflated expenses and get hunting for some more business.

It is exciting to think that if you stop paying attention to the “F” word and start actioning, you will feel a whole lot better.

Now we have only touched on fear as a negative. There is a positive to it as well (see, you knew I would get to this part)! Fear can be a powerful motivator to drive you above and beyond anything you ever dreamt possible. Typically this is pretty serious in the beginning because it is generated through a desperate situation.

To highlight let me briefly share the story of female client who had been running a message therapist clinic. She had her business for a number of years but didn’t really make the money that she could. She was too scared to go out and find new clients! When her little son got critically ill and she did not have enough financial resources to take time out to be with her little boy, it jolted her into a whole new level of action. She overcame her fear of selling, as the fear of not having the financial freedom in the future superseded, accelerating her to one of the top massage therapist clinics in her region.

I want you to know that it does not take something as core shaking as that, to finally  commit to overcoming your fears. It is as simple as a shift in mind! Next time the tummy starts churning, acknowledge & do it anyway! Let’s stop paying attention to the entrepreneurial “F” word and make it a thing of the past!

He can, she can, YOU can!
And you know it :)

Monday, March 14, 2011


Interestingly you can see things objectively for others but when it comes to your own path, the best way does not seem quite so clear. You find yourself with the right level of ambition, committed to wanting to do really well, but have lost sight of how to take the quickest and easiest route there. So I have to ask you: “Why are you still going it the hard way instead of asking for directions?”

I have recently met with a young and ambitious entrepreneur who has all the skills and drive to really make his mark in the world of business. He had requested a strategy session to help him consolidate his business plan and wanted some pointers to ensure he would secure the cash injection of $100k that he needed to get his new business venture off the ground. As a new connection I needed to understand his motivations and intentions.

With plenty of probing, I firstly wanted to test his commitment level to the venture. If you are going to get financing, you’d better be in the new business with both feet firmly planted within and total commitment to your creditors.

We went through his anticipated revenue projections which he wasn’t sure off. And whilst we discussed markets, operations and HR needs, I think he started to grasp the magnitude of what he was about to commit to and how little he really knew. He hoped that his passion was going to guide him through.

In my practice I look for the easiest, most quickest route to profits and with that in mind we took another look at the business model and came up with an ingenious idea that will allow him to make up to $150k in the first year and then add his new business idea as a second revenue stream rather than setting up an entire new business around it. This way he can heavily leverage what is already there without having to refinance, cash-in on existing easy money which in turn will be partially invested into developing the new idea alongside it.

By the time we finished strategizing, he could not believe that he had not thought of this himself and had not been able to see what was so ‘clearly’ the easy route with minimal risk and optimal financial returns.

Now do you sometimes feel that easy does not come easy? Are your spinning your wheels not really getting where you want? Or only with the most tremendous effort? Business should not feel this way and if it does, chances are that you are potentially overcomplicating instead of taking the easy route.

If this is you, it’s time to change what you are doing. Of course you could just continue as has been and get more and more frustrated always on the brink of questioning why you are doing what you do. Or you can just simply decide it is time to get directions to save you from doing more than you need and receiving all that you want.

Take it from the man, who has now seen the Power of Easy. When YOU are ready to cut out the diversions, I look forward to having the conversation!

Yours in Business & Life,

Tuesday, February 22, 2011


Have you ever heard of the saying:” You become the company that you keep”? Thinking back to our parents, they understood the importance of surrounding their children with the right friends for the right influence and were determined to watch over us ensuring we made the right choices. Strange how what was important then, is also most crucial now.  For business entrepreneurs this is especially true!

As entrepreneurs creating a powerful network of like minded individuals who can help excel prosperity, is one of the most key parts of creating success. Many of us have read about it or have watched people with same abilities and knowledge greatly surpass others of a similar composition, wondering how they have managed to get that much further ahead than the others. Yes, I know. It’s starting to dawn on you now, isn’t it?! That’s right. It is because they are the ones with the more powerful network that gives them the leverage to grow much, much faster.

I think in one of my more recent blogs I mentioned how your network equals your net-worth. It is just not enough to be a self believing, motivated, ambitious, educated and knowledgable individual who is the very best in their field. Without top quality people   and a top quality network, your business will at best ever only be mediocre.

When considering where and how to invest your time most effectively, concentrating on the development of a sterling professional network has to be your number one tactic of business development. This is not an easy task and will not easily be met by simply running from networking event to networking event.

Be strategic about your attendance at the right events only. Consider splashing out regularly on a $125 ticket to a gala event with top business people and high quality guest speakers as a better investment of your time and money with potentially greater returns, then cheaper alternatives. The connections you will make in those circles may just be the ticket to the successful company you are striving to build.

Now sticking with the theme of old sayings, I would like to finish off with one of my dad’s favorites:” It is not about what you know but who you know!”. As an entrepreneur himself, he handed down his knowledge about the importance of a powerful professional network to get where you want to be, and fast.

Now I am happy to share my ‘heirloom’ and remind you of this simple truth. So look around you. If you still do not have the opportunities you know you are able and willing to embrace, maybe it’s time to expand your network. Just make sure it is with the right people with the right influence!

Yours in business & life,

Wednesday, February 9, 2011


Busy, busy, busy - aren’t we all always busy? In fact we are so busy, we literally can’t hear ourselves think anymore! Then how can we try to determine a professional path based on our goals reflecting our most deeply founded needs? Without the ability to listen to ourselves because life has become overwhelmingly noisy, there is only one place to go. Nowhere! 
But wait. There is hope. Let me share:

Every time I start working with a new client, within a very short period of time, they start to make sense of their business model, gaining clarity around exactly what they want and how they are going to get it. Powerful stuff! For them, I am a miracle worker and although granted, I bring a lot of experience to the table, it is they who discover what they are truly meant to be doing.

For all the wisdom is already right there, locked up inside of them, buried under responsibilities, expectations and outside demands. By working together, it allows them to stop in their daily routine and take some time to seriously focus on their intentions. This unlocks the deeper knowledge they hold within themselves. By having an objective and experienced professional alongside, they quickly turn into reality, what they want once identified under the mental ‘clutter’.

I call this the Business of Zen. In the dictionary Zen is described as a meditative state  for emphasis of experiential wisdom that assists in the attainment of enlightenment. In other words by carefully listening to the inner self, one will find the answer.

I expect many of you who are reading this will sympathize with the difficulty of clearly identifying a straight forward path for their business or even the target of what you are aiming for. It does not have to be this way. You can very easily determine the next steps, if you take some quiet, reflective time. This can be with or without a mentor to help you get guided through.

Take as little as 10 minutes each day, to take time out for asking, listening and receiving. In business terms this is also known as planning! This may only allow you to plan out the day or maybe even the week however it will certainly allow you to ‘turn the eye inward’ for a strong connection with the wants and the why’s. If you need help with the how’s, you know where I am.

So if you have started another year with not moving forward and getting nowhere, regularly stop the busyness and listening to the inner you. I welcome you to practice the Business of Zen starting today. For it will bring you focus, happiness and abundant prosperity.

Yours in business & life,

Monday, January 31, 2011


It’s time to unroot the truth about entrepreneurial failure - Lack of Financial Responsibility! After many years in working with business owners from all walks of life, in all kinds of industries, of all ages and nationalities, I can finally and safely pinpoint the #1 reason why small businesses don’t sustain. The failure rate of all business start up’s is directly linked to the common theme of financial avoiders. This year I want to urge you all to become an excellent money manager. This will be your insurance to success!

I have the ultimate pleasure of meeting hundreds if not thousands of business owners every year from a diversified range of industries and with little similarity of their demographical profile. Yet they have a couple of things in common:

Firstly they are truly passionate about what they do. Typically they share very high work ethics with an undeterred commitment of trying to be the very best they can, hoping to turn their passion into profits. And that is where it gets tricky! Profits! I would say 9 times out of 10 when asked, entrepreneurs have no definite figure of the amount of money they made last year, last month, last week or even today. We are talking only in terms of revenue. I have not even asked about profits, yet.

Lots of business owners are trying very hard to create a financial goal for the year because they have heard so many times the importance of goal setting. So now they have a target but they have no means of measuring against it. I want you all to know, this is true for most business owners. Everyone is so busy with worrying about attracting a client, acquiring a client, retaining a client as well as the day to day operation and administration, that they feel they can’t take on the worries about the financials as well.

Reading this I truly hope, you are currently having an AHA moment. Because when you look at the order of importance of running a sustainable business, finances are right up there with clients acquisition and retention! So why don’t they pay more attention or give some focus to it? Well, I have asked many and some of them are scared that the financial rewards do not reflect the hard work they are putting in, some of them think there is not enough money yet to manage, and some of them simply don’t know where to start.

So for those of you who are scared, let me tell you it is much more stressful not knowing rather than having the control. And if you really are not making enough money to warrant the amount of time you are investing, you will want to know about it, so you can make changes to your business model.

For those of you who think there is not enough money yet to manage, that is a terrible excuse! Get into good money management habits from the start. You still need to know all the aspects of the financial situation at all times so you can measure, learn and adjust as necessary.

And for those of you who simply don’t know where to start, there are tons of resources and professionals who will support you as much or as little as you need and can afford. But ignoring it altogether, will come and bite you big if left undiscovered.

Now that you know the importance of managing your company’s money, you clearly have two choices, ignore it and become part of the statistics or control it and become successful in your business.

Get in touch if you need help with finding the right professional connection or resources to make you an excellent money manager. It’s all about the profits because profits equals money and time to do what you want to do and not what you have to!

Yours in business & life,

Thursday, January 13, 2011


As entrepreneurs there seems to be a common misconception that you have to prove that you can do it all by yourself. Asking for help seems either like a sign of weakness or an expense, you’d rather do without! Even while I am writing this, it seems ludicrous. So make 2011 the year you leverage the power of a team to get ahead faster, more lucratively!

I am not sure about you but I am a true believer that you will get out, what you are prepared to put in. Now there are only so many hours in a day and days in a week that will restrict this equation for you. By doubling the effort, you will double the results, right? Right! By quadrupling, you will get 4 times as much back. True? True! So why are you still trying to be all things to all departments?

No doubt you are talented, passionate and knowledgeable in your industry and there are areas within your business that are not your strength or lay outside your capabilities. So doesn’t it make sense that you cover those areas with additional professionals before you run into trouble or get stifled in moving forward because you are trying to figure things out by yourself instead of asking for help?

Let me highlight by sharing a recent true story: A new client in the data services industry had been doing well in establishing and growing her business. She put in long hours and lots of energy to provide the very best service to her clients. Over 3 years she spent endless hours of delivering incredible value and was consistently improving on her services.
One day her computer played up. She had never backed up and realized she had no IT support. @#^*!  She had no maintenance package and could not get anyone to come out for days to see what the problem was. When after THREE days she finally managed to get someone out to take a look.

Now imagine the same client signing up from the start for a $50 monthly IT maintenance package which offers data back-up services, telephone support and training. Do you think the ongoing investment of $600 per year would have been a better strategy than playing Russian Roulette with her data? Not only did she loose three days of earnings, all of the clients data and in turn her entire client base due to neglect? In fact, she can count herself lucky not to have been prosecuted because of her negligence!

If she had invested in IT support from the start, the problem would have never developed or at the very least she would have had her data backed up with a mirror image of her computer at regular intervals saving her from loss of earnings, loss of clients and loss of reputation?

Don’t leave yourself open to this type of vulnerability and do start looking to fill the weak areas in your business with additional professionals, either employed or subcontracted. Strengthening your internal and external team will put you ahead of the game and save you from devastation when you could have had the back-up!

Lets work smarter in 2011!
Happy New Year,